We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.
We will use your information to contact you regarding any issues or questions about your orders. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order.
We take precautions to protect your information. When you submit sensitive information through our website your information is protected both online and offline.
Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon in your web browser, or looking for “https” at the beginning of the address of the web page.
While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment. At no point during the transaction do we obtain access to your credit card number.
We use “cookies” on this site. A cookie is a piece of data stored on a site visitor’s hard drive to help us improve your access to our site and identify repeat visitors to our site. For instance, when we use a cookie to identify you, you would not have to log in a password more than once, thereby saving time while on our site. Cookies can also enable us to track and target the interests of our users to enhance the experience on our site. Usage of a cookie is in no way linked to any personally identifiable information on our site.
In the United States we offer economy shipping (1-2 weeks) as well as 2-Day Air and Overnight options. Shipping costs are calculated at checkout. We also offer free shipping on all orders over $50.00 in the United States (free shipping does not apply to wholesale orders).
For international orders we offer Economy Shipping (2-5 weeks) and express options via FedEx. Shipping cost varies depending on the destination and will be calculated during checkout.
Please note that our international Economy shipments usually arrive in 2-5 weeks although sometimes delivery can be a little longer if the package is held up in customs. If you have not received your order after 6 weeks please contact us and we will look into if further.
Exchanges & Returns
Unopened products may be returned for an exchange or refund within 30 days. Customer is responsible for return postage. The product must have been purchased from fieldnotesbrand.com and be accompanied by a copy of your order receipt or packing slip.
Made in the U.S.A.
“I’m not writing it down to remember it later, I’m writing it down to remember it now.”